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Enterprise SaaS Monitoring Dashboard for Large Security Operations
A comprehensive SaaS platform designed for security centers and large organizations that manage and monitor extensive device ecosystems. The dashboard provides real-time visibility into system activity, device health, alerts, user behavior, and operational performance. With centralized control tools and a clear analytical interface, the platform enables efficient decision-making, faster response times, and seamless coordination across teams and technologies.
Role: A-Z Product Design UXUI Leadership
Values: Improved user engaement, Lower Support Costs
Company: Maximum Security
Collaboration: CEO, R&D team, PM.
The need
Security technicians and organizational operators need a simpler, faster, and more reliable way to configure and monitor smart-security systems. Existing tools are often fragmented, unintuitive, and require deep technical knowledge—creating onboarding friction, setup errors, and heavy dependency on support teams. A streamlined experience is essential to reduce operational costs, minimize mistakes, and increase user confidence across both professional and private environments.
Context
Maximum’s smart-security ecosystem serves both enterprise (B2B) and consumer (B2C) audiences, supporting a wide range of devices including sensors, zones, partitions, hubs, and repeaters. These systems are deployed in multi-floor buildings, commercial facilities, and private homes, each requiring granular control, clear hierarchy, and role-based permissions. The platform redesign focuses on creating a unified experience that simplifies complex workflows while ensuring technicians and end-users can operate the system with clarity and efficiency.
Why This Problem Matters
1. Reliability is critical to safety
When users cannot clearly understand or manage the system—such as knowing which areas are armed, which detectors are active, or where alerts originate—the entire security potential of the platform is compromised. Poor clarity leads to misuse, under-utilized features, and increased operational risk.
2. A diverse user base needs intuitive design:
Because the user base is heterogeneous (homeowners, pro technicians, business owners, facility managers), a one-size-fits-all interface may not work. A poor user experience may lead to misconfiguration, false alarms, or unmonitored zones.
3. Efficiency drives technician performance: Security technicians and service providers require a fast, predictable workflow to deploy, configure, and maintain devices. When the interface is unclear, troubleshooting becomes slow and error-prone, increasing service costs and reducing productivity. Streamlined UI directly reduces installation time and minimizes failures.
Research & Discovery
I conducted a comprehensive research in multiple channels:
Understanding how technicians, facility managers, and security teams monitor large installations revealed a consistent gap: existing tools provide fragmented information, lack real-time visibility, and offer limited control over devices deployed across multiple buildings, floors, and environments.
Users need a unified system that simplifies monitoring, accelerates troubleshooting, and supports proactive decision-making.
Maximum’s ecosystem:
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Wired & wireless detectors
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Hubs, repeaters, keypads, sirens
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Motion, smoke, gas, flood, and vibration sensors
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Cameras and monitoring modules
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Smart-home integrations and cloud-based control
Current platforms in the market lack:
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A centralized dashboard to monitor all devices
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Predictive maintenance
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Advanced filtering for large installations
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Seamless remote management
Dashboard Planning – Guiding Questions
As part of my research, I conducted face to face interviews with CEO, pro technicians and Big organizations managers.
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Which system indicators or alerts do you need to monitor in real time to ensure smooth operations?
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What information do you need to access within seconds during a critical event or system failure?
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How do you currently prioritize tasks (errors, maintenance, disconnections), and how would you expect the dashboard to support that prioritization?
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Which workflows (installation, troubleshooting, monitoring) require the most visibility and should be surfaced at the top of the dashboard?
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What data trends or analytics would help you predict issues before they occur (e.g., device health, frequent events, user activity)?
Design Opportunity
Create a dashboard that transforms complex security monitoring into a clear, accessible, and proactive experience:
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A real-time Events & Status center
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Advanced filtering supporting enterprise-scale deployments
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Predictive maintenance insights
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Device-level control and monitoring
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Analytics panels for trends and anomalies
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Clear hierarchy: Rooms → Devices → Events → Actions
This digital layer strengthens operational efficiency, reduces downtime, and unlocks the full potential of Maximum’s security ecosystem.
⭐ Insights from Research
⭐ Insight 1 — Technicians need real-time clarity, not scattered information
Technicians managing multiple floors and dozens of devices struggle with:
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Switching between separate screens to understand device status
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Missing critical events (tamper, disconnect, low battery) due to delayed visibility
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Difficulty locating a device in large installations (floor, area, room)
Opportunity:
Create a unified Events & Status hub with real-time updates, device health indicators, and quick actions to resolve issues instantly.
⭐ Insight 2 — Large facilities require advanced filtering to stay organized
In enterprise environments with 50–500+ devices, users reported:
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Overload of irrelevant events
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Inability to filter by device type, status, or location
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High cognitive load when navigating floors, rooms, and device groups
Opportunity:
Introduce an Enterprise Filtering Wizard:
Device Type → Status → Floor → Room → Event Type → Technician Assigned.
This reduces search time dramatically and enables fast, accurate decision-making
⭐ Insight 3 — Managers need high-level insights and predictive intelligence
Managers don’t want to review every device individually.
They need to understand:
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Trends over time (tamper, motion, errors, disconnections)
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Which devices will fail before they fail
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Whether the system is stable and secure at a glance
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Which areas require technician attention
Opportunity:
Add Analytics panels + Predictive. This transforms the system from reactive troubleshooting to proactive management.
B2B & B2C Customers
Professional Smart-Home / Security Technician
Manages hundreds of devices across multiple clients. Performs installations, configuration, status checks, filtering, and remote troubleshooting.
Goals:
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Fast access to real-time alerts
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Reduce configuration errors
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Quickly locate faulty devices (area/floor/room)
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Predict issues before failures occur
Security Manager / CEO / Operations Manager (Enterprise)
Oversees entire building security: device health, employee permissions, stability, and event trends.
Goals:
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High-level system insights
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Predictive maintenance for operational continuity
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Monitoring trends, anomalies, and risk areas
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Centralized dashboard for all buildings
Security Operation Centers (SOC)
Manages live security environments across multiple sites, handling alerts, device status changes, and incident response. Uses the dashboard to monitor trends, prioritize events, and coordinate technicians in real time.
Goals:
• Maintain full situational awareness across all connected locations
• Identify critical alerts quickly and escalate when needed
• Track device health, status changes, and recurring issues
Flow Decisions
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Reduced friction: A simplified, step-by-step onboarding that removes confusion from the first interaction.
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Role-based clarity: Technicians, managers, and end-users each receive a tailored path that matches their needs and expertise.
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Fast, confident setup: Streamlined registration and a guided device-addition flow that minimizes installation mistakes.
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Structured system hierarchy: Clear logic (Room → Device → Event → Action) that helps users navigate complex environments with ease.
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Error-proof guidance: Eliminated ambiguous decision points to make every action predictable and safe.
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Operational efficiency: Faster onboarding, fewer support requests, and smoother daily maintenance.
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Empowered users: Even non-technical users can control, monitor, and troubleshoot with confidence
System Flow
Sign Up & Access
User creates an account + selects role.
Steps:
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Create account (email / phone)
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Receive PIN verification
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Select role (Pro technician / Organization / Classic user)
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Choose language
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Redirect to onboarding
Technician Onboarding
1.Account created
2.Redirect to onboarding
Overview of installation tools
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How to add hubs, detectors, cameras
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Assigning devices → rooms / floors / areas
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Permissions intro
Manager Onboarding
1.Account created
2.Redirect to onboarding
Manager Onboarding
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Dashboard overview
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Monitoring tools
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Events & Status panels
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Analytics explained
Add System Components
1. Hub Setup
QR → Detect → Cloud → Validate
2. Device Setup
QR → Assign → Mode → Calibrate → Complete
“Add More Devices”
Dashboard Experience (Main System Page)
Dashboard Contains:
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Global Filters
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Events & Status
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Cameras Overview
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Rooms & Activity
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System Activity
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Analytics (Events Summary + Predictive Maintenance)
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User Management
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System Management
End-User Onboarding
1.Account created
2.Redirect to onboarding
End-User Onboarding Arm / Disarm Basic device status Rooms navigation
UX Specification — Maximum Security Dashboard
1. Global Filters — Establishing Context for the Entire System
During the research phase, it became clear that professional technicians and security managers work across multiple sites, floors, and user groups. Without a unified filtering mechanism, data becomes overwhelming and difficult to interpret.
UX Goal:
Create a single contextual layer that affects all dashboard components.
Solution:
Introduce global filters at the top of the dashboard:
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System Selector (multi-site environments)
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User Group Filter (technicians, admins, staff)
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Timeframe Filter (real-time, 24h, weekly, monthly)
These filters ensure that every metric, chart and event list displays only relevant information, reducing cognitive load and supporting faster decision-making.
2. System Overview Cards — Quick Assessment of System Health
User interviews showed that both technicians and managers need a fast, reliable way to understand the status of the entire installation.UX Goal:Provide immediate, high-level insight without diving into detailed logs.Solution:A set of system overview cards displaying:Active DevicesActive UsersNewly Added DevicesThese metrics serve as the dashboard’s “health indicators,” allowing users to instantly detect anomalies such as missing devices, inactive accounts, or increased onboarding activity.
3. Current Tasks Panel — Prioritizing Technical Workflows
Field technicians reported spending significant time searching for urgent issues across multiple interfaces.
UX Goal:
Create a centralized place to manage active problems and maintenance tasks.
Solution:
A task panel that lists:
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Device name
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Technical status (Fixed / Disabled / Error)
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Priority level
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Task progress
This UX approach supports fast triage, reduces errors in busy environments, and aligns with real workflows observed during on-site research.
UX Explanation — Reports Dashboard Overview
The dashboard was structured to give technicians and managers a clear, immediate overview of system health. Research showed that users struggled with scattered information, so the UX organizes the page into logical zones: global filters, camera preview, events & status, and room-based device groups. Each section reflects real operational priorities, reducing cognitive load and helping users identify issues and take action quickly—without navigating between multiple screens.
Design System
A clean, modular design language built for fast scanning and reduced cognitive load—using reliable blues, soft neutrals, and intuitive, reusable components across the system.
Final Dashboard — Design Overview
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Clean, modular layout built to support technicians and managers with fast scanning of system health, events, and room activity.
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Strong visual hierarchy: camera feed and events panel anchored at the top for immediate situational awareness, while secondary insights (rooms, summaries, maintenance) appear below.
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Consistent card-based structure ensures clarity, reduces cognitive load, and aligns with enterprise SaaS standards.
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Intuitive interaction patterns: global filters, device grouping, quick toggles, and clear status colors streamline investigation and system control.
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Predictive maintenance section surfaces future risks proactively, helping reduce support overhead and installation failures.
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Soft shadows, spacing, and minimal color accents create a balanced, trustworthy visual language suited for a B2B security environment.
Advanced Filtering — UX Impact
The dashboard introduces a multi-layered filtering system that allows technicians and managers to quickly narrow large datasets by device type, status, area, and event category. These filters are designed to reveal relevant information instantly, reduce noise, and accelerate decision-making in complex environments. By surfacing only what matters—such as malfunctioning sensors, specific floors, or critical event types—the system minimizes cognitive load and enables faster troubleshooting and more accurate monitoring across large installations.
Filtered Reports Screen
A multi-layer filter system (device type, status, timeframe, and location) allows users to instantly narrow complex data into clear insights. The screen combines events, device cards, and predictive maintenance into one clean, actionable dashboard designed for fast monitoring and troubleshooting.
Conclusions
1. Improved System Clarity
The redesigned dashboard creates a clear, structured overview that reduces cognitive load and helps both technicians and managers navigate complex data effortlessly.
2. Faster Decision-Making
Advanced multi-level filters and real-time status indicators enable users to locate issues quickly, prioritize tasks, and act with confidence.
3. Enhanced Monitoring Capabilities
Combining events, analytics, device health, and predictive maintenance in one workspace provides a holistic view of system performance and future risks.
4. Streamlined Workflows
Device setup, room mapping, and status checks are now simpler and more intuitive, supporting users with different roles and skill levels.
5. Stronger User Experience Through UI Design
A clean visual language—using spacing, icons, color cues, and consistent layouts—improves usability and gives the system a modern, enterprise-grade feel.