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AI-Driven SaaS System
A centralized dashboard for security centers managing large-scale device ecosystems. It delivers real-time system insights, enabling faster response and clearer decision-making.
Role: A–Z Product Design Leadership
Company: Maximum Security
Collaboration: CEO · PM · R&D
50%
Efficiency improvement
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Cost savings & systems
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Operational Confidence
Streamlined workflows for faster daily operations
Reducing technical consulting costs
Clear visibility and trust in system state
AI-Driven SaaS System Management & Control
Physical Smart Hub product
Dashboard
App
A centralized system became essential to manage hierarchy, permissions, and scale.
The Challenge
As Maximum expanded across commercial and residential environments, technicians were managing dozens of devices through fragmented tools. This created confusion, slower setups, and growing operational friction.
The Context
Because the platform serves both B2B and B2C users, it must support complex hierarchies and role-based permissions.To scale efficiently, the system needed one clear, centralized control experience.
Safety depends on clarity
Unclear system status increases risk and leads to underused features.
One interface must serve many users
Role-aware design prevents misconfiguration and operational blind spots.
Efficiency impacts operations
Clear, streamlined workflows reduce setup time, errors, and support costs while improving technician productivity.
Research & Discovery
I conducted multi-channel research with technicians, facility managers, and security teams operating large-scale installations.
The findings revealed fragmented tools, limited real-time visibility, and inefficient cross-site control — creating friction in monitoring, troubleshooting, and decision-making.
These insights defined a clear opportunity:
Design a unified, centralized system that enables scalable, proactive control.
Maximum’s ecosystem:
Maximum’s ecosystem spans wired and wireless detectors, sensors, cameras, hubs, and smart-home integrations — across both commercial and residential environments.
However, current platforms lack:
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A centralized device overview
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Predictive monitoring capabilities
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Advanced filtering for large-scale deployments
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Seamless remote management
Operational Decision: Making Requirements
Through in-depth interviews with executives, technicians, and operations managers, I identified four critical needs for large-scale security environments:
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Real-time visibility of system health and alerts
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Instant access to critical data during high-risk events
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Clear prioritization across errors, maintenance, and disconnections
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Predictive insights to prevent failures before impact
Design Opportunity
Translate operational complexity into a centralized, proactive control layer.
The solution focused on:
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A real-time Events & Status center
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Enterprise-grade filtering
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Predictive maintenance insights
⭐ Insights from Research
⭐ Technicians need real-time clarity
Technicians managing large installations struggle with fragmented views and delayed alerts.
Opportunity:
Create a unified Events & Status hub with real-time health indicators and instant actions.
⭐ Enterprise environments demand advanced filtering
Large-scale facilities face event overload and high cognitive load across floors and device groups.
Opportunity:
Introduce hierarchical enterprise filtering to enable fast, precise decision-making.
⭐ Managers require system-level intelligence
Managers need trends and stability insights — not raw device-level noise.
Opportunity:
Add analytics and predictive panels to shift from reactive troubleshooting to proactive control
Who We’re Designing For:
Professional Smart-Home / Security Technician | B2B & B2C
Manages hundreds of devices across multiple clients. Performs installations, configuration, status checks, filtering, and remote troubleshooting.
Goals:
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Fast access to real-time alerts
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Reduce configuration errors
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Quickly locate faulty devices (area/floor/room)
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Predict issues before failures occur
Security Manager / CEO / Operations Manager (Enterprise) | B2B
Oversees entire building security: device health, employee permissions, stability, and event trends.
Goals:
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High-level system insights
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Predictive maintenance for operational continuity
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Monitoring trends, anomalies, and risk areas
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Centralized dashboard for all buildings
Security Operation Centers (SOC) | B2B
Manages live security environments across multiple sites, handling alerts, device status changes, and incident response. Uses the dashboard to monitor trends, prioritize events, and coordinate technicians in real time.
Goals:
• Maintain full situational awareness across all connected locations
• Identify critical alerts quickly and escalate when needed
• Track device health, status changes, and recurring issues
Flow Strategy
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Guided, frictionless onboarding
Step-by-step flows that prevent misconfiguration and reduce setup time. -
Role-based navigation
Tailored experiences for technicians, managers, and end-users. -
Structured system hierarchy
Room → Device → Event → Action logic for intuitive navigation. -
Predictable, error-safe interactions
Clear decision points that support confident operation at scale.
User Flow
Sign Up & Access
User creates an account
+ selects role.
Steps:
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Create account (email / phone)
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Receive PIN verification
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Select role (Pro technician / Organization / Classic user)
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Choose language
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Redirect to onboarding
Manager Onboarding
1.Account created
2.Redirect to onboarding
Manager Onboarding
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Dashboard overview
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Monitoring tools
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Events & Status panels
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Analytics explained
Technician Onboarding
1.Account created
2.Redirect to onboarding
Overview of installation tools
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How to add devices.
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Assigning devices → rooms / floors / areas
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Permissions intro
Add System Components
1. Hub SetupQR → Detect → Cloud → Validate2. Device SetupQR → Assign → Mode → Calibrate → Complete “Add More Devices”
End-User Onboarding
1.Account created
2.Redirect to onboarding
End-User Onboarding Arm / Disarm Basic device status Rooms navigation
Dashboard Experience (Main System Page)
Dashboard Contains:
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Global Filters
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Events & Status
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Cameras Overview
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Rooms & Activity
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System Activity
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Analytics (Events Summary + Predictive Maintenance)
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User Management
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System Management
Reports page
1. Global Filters — Establishing Context for the Entire System
During the research phase, it became clear that professional technicians and security managers work across multiple sites, floors, and user groups. Without a unified filtering mechanism, data becomes overwhelming and difficult to interpret.
UX Goal:
Create a single contextual layer that affects all dashboard components.
Solution:
Introduce global filters at the top of the dashboard:
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System Selector (multi-site environments)
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User Group Filter (technicians, admins, staff)
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Timeframe Filter (real-time, 24h, weekly, monthly)
These filters ensure that every metric, chart and event list displays only relevant information, reducing cognitive load and supporting faster decision-making.
2. System Overview Cards — Quick Assessment of System Health
High-level system health indicators designed for instant situational awareness.
Active devices, users, and onboarding metrics surface anomalies immediately — without diving into detailed logs.
3. Current Tasks Panel — Prioritizing Technical Workflows
A centralized task hub prioritizing urgent issues across large installations.
Clear status, priority levels, and progress indicators enable fast triage and reduce operational friction
Manage Page (Control)
UX Explanation — Reports Dashboard Overview
Designed for instant operational clarity.
The page organizes filters, live status, events, and device groups into structured zones — reducing cognitive load and enabling rapid decision-making from a single view.
Design Foundations
A modular visual language built for clarity and speed. Color, typography, and spacing were structured to reduce cognitive load and support fast operational scanning
Scalable Component Architecture
Reusable, role-aware components designed for enterprise filtering, real-time alerts, and structured decision flows.
Final Dashboard — Design Overview
A centralized, real-time control layer designed for fast scanning and confident decision-making.
Clear hierarchy, role-aware structure, and predictive insights transform fragmented monitoring into proactive operational control.
Advanced Filtering — UX Impact
Enterprise-grade filtering transforms scattered data into actionable insight — allowing technicians and managers to isolate critical events in seconds.
Filtered Reports Screen
A multi-layer filter system (device type, status, timeframe, and location) allows users to instantly narrow complex data into clear insights. The screen combines events, device cards, and predictive maintenance into one clean, actionable dashboard designed for fast monitoring and troubleshooting.
Conclusions
1. Improved System Clarity
The redesigned dashboard creates a clear, structured overview that reduces cognitive load and helps both technicians and managers navigate complex data effortlessly.
2. Faster Decision-Making
Advanced multi-level filters and real-time status indicators enable users to locate issues quickly, prioritize tasks, and act with confidence.
3. Enhanced Monitoring Capabilities
Combining events, analytics, device health, and predictive maintenance in one workspace provides a holistic view of system performance and future risks.
4. Streamlined Workflows
Device setup, room mapping, and status checks are now simpler and more intuitive, supporting users with different roles and skill levels.
5. Stronger User Experience Through UI Design
A clean visual language—using spacing, icons, color cues, and consistent layouts—improves usability and gives the system a modern, enterprise-grade feel.