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Maximum Security Complex B2B & B2C System
System management SaaS platform B2B
A smart home control and monitoring system that integrates with a wide range of devices, such as detection and alarm products. The product is designed for certified technicians and private customers. This system allows remote control, provides accessible menus, and offers a clear installation process.
Role: A-Z Project UXUI Leadership
Company: Maximum Security
Collaboration: CEO, R&D team, PM.
Improved user engagement
Lower customer support queries
The Need
Professional technicians and private customers
struggle to efficiently configure, manage, and monitor smart-home and security systems because current solutions are complex, fragmented, and require advanced technical knowledge. As a result, setup errors, long onboarding times, and dependency on support teams significantly increase operational costs and reduce user confidence.
The Context
Smart security control hub
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designed for both B2B and B2C audiences, including professional technicians, property managers, and private homeowners.
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Maximum’s existing customers manage a mix of sensors, areas, partitions, and hubs, often deployed in multi-floor buildings or businesses that require granular control and role-based permissions.
Why This Problem Matters
1.Safety and security depend on reliability:
If users cannot easily understand or manage the system — which areas are protected, which detectors are active, where events happen — the security potential of Maximum is underutilized, creating risk.
2.Usability for a diverse user base: Because the user base is heterogeneous (homeowners, pro technicians, business owners, facility managers), a one-size-fits-all interface may not work. A poor user experience may lead to misconfiguration, false alarms, or unmonitored zones.
3.Efficiency for technicians and service providers: Professional installers and security companies need a clear, intuitive system to deploy, configure, maintain, and troubleshoot installations quickly — lack of clarity or cumbersome UI slows them down, increases costs, and raises the chance for errors.
Research & Discovery
Understanding the security ecosystem, user needs, and opportunities within Maximum’s product environment.
Designing a digital layer that simplifies complex system management creates a true competitive advantage for Maximum.
Market Opportunity
Maximum provides a wide range of professional security products:
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Wired and wireless alarm systems
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Integrations with cloud services
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Motion, vibration, smoke, gas, and flood detectors
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Control panels, keypads, sirens, communication modules
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Smart-home integrations, mobile monitoring, and remote management tools
These products are used in:
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Private homes
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Small businesses
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Large commercial facilities
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Multi-zone security installations
Gaps:
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No mobile control
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No insights, no logs, no remote management
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No real-time feedback
User Research
As part of my research, I conducted face to face interviews, and those part of the questions i asked pro technisians :
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In-depth interviews with professional security technicians.
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Observations on-site during installation and configuration.
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Informal conversations with business owners and homeowners.
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Review of Maximum’s product line, capabilities, and system logic.
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Analysis of typical workflows for setup, troubleshooting, and daily use.
Some of the Interview Questions
1.Which elements are essential for you during the system setup and configuration process?
2.What features or information would you expect to see immediately on the main dashboard?
3.Which actions do you perform most frequently during installation or troubleshooting?
4.How would you prefer the app to display building zones or room distribution?
5.Where do you feel the current tools slow you down?
6.What makes a configuration “successful” from your point of view?
Research Insights
Insight 1 — Technicians need a clear, fast configuration flow
Maximum’s hardware ecosystem is powerful, but technicians struggle with:
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Repetitive steps
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Searching for the correct zone
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Moving between menus
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Opportunity: Create a guided, linear setup flow + quick actions
Insight 2 — System hierarchy is unclear to many users
Many users struggle to map the system’s technical structure to real rooms or devices in their home, leading to configuration errors and uncertainty during setup.
Opportunity: Simplify terminology and visualize hierarchy to reduce cognitive load
Insight 3 — Businesses need high-level monitoring, not complex details
Managers want to know:
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Is the building secured?
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Are all devices functioning?
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Do employees have the right access?
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Opportunity: Provide a clean dashboard with system status at a glance.
Professional Smart-Home Technician
Manages multiple customers’ systems remotely, performs installations, configuration, troubleshooting, and ongoing maintenance.
Goals: Speed, accuracy, reduced errors, remote visibility.
Needs: Clear dashboard, quick access to zones, fast configuration tools
Pain points:
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Too many steps to configure multiple detectors
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Hard to visualize zone distribution inside large buildings
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Lack of a streamlined “step-by-step” installation flow
CEO / Operations Manager
Oversees the organization’s smart-home or security infrastructure.
Focuses on system uptime, employee permissions, reports, safety, and overall efficiency.
Goals: Monitoring, insights, control.
Needs: High-level KPIs, alerts, permissions management.
Pain points:
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No simple high-level overview of building status
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Hard to detect malfunctioning devices
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Need immediate, clear alerts
🏠 Private Customer (Homeowner)
Wants to easily operate, monitor, and manage the home security system without technical complexity.
Goals: Safety, simplicity, clarity.
Needs: Clear navigation, intuitive controls, friendly onboarding.
Pain points:
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Confusing terminology (zones, partitions, loops)
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Too many settings exposed to non-technical users
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Lack of simplified view for daily use
System Flow Decision
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Reduced onboarding friction
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Faster system activation
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Clear role-based access
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Scalable device management
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Improved operational efficiency
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Lower support dependency
This flow was intentionally designed to reduce friction in a highly technical security system by guiding users through a clear, step-by-step journey—from registration and onboarding to device setup and system management. By separating critical actions (QR scanning, permissions, technician assignment) into logical stages, the experience supports both expert technicians and end users without overwhelming them. The result is a scalable, role-based flow that improves adoption, minimizes setup errors, and enables confident remote control of complex security environments.
System Flow
Sign Up
1.Create an account + receive PIN
2.Select account type: Pro technician / Classic
3.Language
Registration Successful
1.Account created
2.Redirect to onboarding
Onboarding
1.General Guidance about the system
2.Introduction to app features
QR Scanning
1.Adding new products
2.Assign devices to areas/zones
Hub QR Scanning
1.Hub Scanning
2.Connect to the system
User Profile
1.Personal Info
2.Permissions management
Home Page
1.Hub management
2.Devices list
3.Adding products
Done
Connect products to the system
Add More
Add more devices
Introduction
Push notification
1.Transer system
2.Add new person
User Management
Adding new user to the system (Permissions)
Choose Technician
Decline + Reason
Decide Later
System management
Permissions & system settings
1.UX Specification – Device Onboarding Screen
A clear step-by-step onboarding flow reduces technician errors and shortens installation time. The design uses large touch targets, high-contrast labels, and instant feedback states to support quick scanning and device pairing.
Impact on Main Users Technicians:
Faster configuration, fewer mistakes.Homeowners: Simpler setup for DIY installations.Business managers: More reliable installations → fewer false alarms and service calls.
2.Remote Control for Multi-Zone Device Management
The following screens explore two layout variations for a remote-control interface that allows users to quickly activate, deactivate, and monitor devices across different areas in a building. Because technicians and homeowners often need to manage multiple zones in real time, the design focuses on simplifying navigation and reducing cognitive load.
Efficiency
This screen provides a fast, intuitive overview of all rooms, allowing users to identify device status at a glance and toggle actions with minimal effort. The visual grid layout reduces cognitive load, accelerates navigation, and supports quick decision-making for both technicians and end-users. Persistent mode controls (Arm/Disarm/Partial/Night) ensure seamless transitions without leaving the screen, improving workflow speed and reducing errors.
Device Management Dashboard
The main devices screen provides technicians and homeowners with an at-a-glance understanding of system status. Clear labeling, real-time indicators, and a structured list layout help users quickly identify device health, location, and connectivity. The “Add devices” CTA is persistently available at the bottom, making it easy to expand the system without navigating away. This design supports efficient monitoring and seamless scaling of the smart-home or security ecosystem.
Zone configuration
This settings screen organizes zone configuration into clear sections, allowing technicians to quickly adjust security behaviors, sensitivity levels, and diagnostic modes. The layout supports fast scanning, minimizes errors, and balances advanced flexibility with an intuitive control structure.
Tutorials & Support Section
This screen centralizes all system resources—device categories, saved items, updates, and tutorials—into a clean, icon-based layout.
The system helps users and technicians quickly locate tools, troubleshoot issues, and access visual guides without navigating deep menus. The clear hierarchy and consistent iconography improve discoverability and reduce cognitive load, especially in complex smart-home ecosystems.
Conclusions
The project reveals several core insights that shaped the final design:
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Simplified onboarding: A clear and consistent flow for adding devices helps users quickly understand how physical products connect to the system.
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Environment-based structure: Organizing devices by real-world spaces improves orientation and speeds up daily interactions.
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Efficient control & monitoring: Providing high-level status at a glance, with easy access to detailed settings, supports both technicians and homeowners.
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Built-in guidance: Tutorials and contextual tips reduce confusion and empower users to operate the system independently.
These insights helped create a system that is intuitive, scalable, and aligned with users’ mental models.