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Real world Emergency Medicine Data System
Between the long corridor of the pediatric emergency department at Emek Medical Center and its clinical requirements, children (ages six months–18 years) and their parents lacked clear status updates, causing emotional stress and confusion about their location and waiting time.
40%
Efficiency improvement
+
Cost savings & systems
+
Enhanced certainty
Reduced confusion & repetitive inquiries
reusing existing data systems.
Enhanced certainty & reduced anxiety
'Emek' Medical Center
HaEmek Medical Center, part of Clalit Group, is one of the largest health centers in Israel. This center provides medical services in a variety of fields. My research area was pediatric emergency medicine and physiotherapy services.
Emergency medicine
Innovation Center
Advanced technology
Large organization
Current main challenges
Pediatric Emergency Department:
Waiting stages
Waiting stages classified by urgency levels (Critical / Moderate / Stable).
Queue position
Sudden arrivals to triage without knowing "before/after" status.
Physical Space
A long corridor with 8 treatment beds; patient volume fluctuates by day/night shifts and peaks.
Complex processes in an emergency medicine
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The project allowed for familiarization with complex processes in an emergency medicine environment and mapping of all medical services in the Emek Center complex for children.
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There are many considerations that involve taking into account the workload of medical teams, understanding parameters of hours / days.
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Navigating medical regulatory and IT‑security approvals.
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Partnering with Clalit's Innovation Lead and a senior Marlad Children's physician, the proposal will be honed through in‑depth field observations (from medical‑file intake to triage flow), nursing‑staff and visitor UX interviews, and final information‑security sign‑off—ensuring precision and real‑world impact.
Target audience
Children and their families
Diverse age range
Six months to 18
Mulicultural
Hebrew, English and Arabic
Needs
Different emotional needs
Target audience (stuff)
Medical teams
Team of doctors
Nursing staff
MDA Emergency
Goals & Needs
Improving the orientation experience and visitor journey stages
Real-time data
Improving the sense of certainty
Understanding the role structure in the medical team
Improving the emotional experience among parents and children and reducing stress
Reducing burden and stress among nursing and medical staff
Harnessing the children to the process
Reducing anxiety
Personal updates
Emotional Feedback
and Questionnaire
Gamification
Reduce team distractions
Audio/visual guidance
Preliminary introduction
to the medical teams
Reflection of treatment times in urgent cases
Operational efficiency
Encourage motivation
Key Questions Parents Ask Upon Entering the ER
Where am I in relation to the queue?
In a hurry, stressed and busy
Who sees me?
How much time is left?
Which room should I be entered first?
One of the previous display screens
As part of the research, I conducted interviews.
What are the current problems?
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Uniformity needs to be created
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Very general data, lack of understanding of the data displayed.
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Questions still come to the medical team.
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Bursting into the emergency room
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Screen is located very high (relative to the child)
Priority & status
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Flow
1. Entry & Identity Layer
Secure Entry & Identification
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Scan ID / QR Code
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Parent–Child Link Validation
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Consent & Privacy Approval
Role Detection
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Nurse
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Physician
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Shift Manager / Admin
2. Parent & Child Experience Flow
Parent & Child Dashboard
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Queue Position
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Estimated Waiting Time (Dynamic)
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Current Stage Indicator
Live Updates & Notifications
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Status Change
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Delay Explanation
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Next Expected Action
Child Engagement Layer
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Gamified Waiting
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Animal / Avatar Progress
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Educational Content (“What is Triage?”)
3.Clinical Operations Flow
Treatment Management Dashboard
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Bed Availability
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Patient Assignment
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Priority Adjustment
Triage Management
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Active Nurses Status
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Triage Queue Load
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Avg. Triage Time vs SLA
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Escalation Risk Indicator
Clinical Actions
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Select Patient
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Order Diagnostics
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Update Treatment Status
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Escalate to Emergency
Automation Layer
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Auto-prioritization Rules
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Bottleneck Detection
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Shift Load Balancing
The value proposition UX
Clear content distribution for both parent and child
User personal page: real time updates
Personalized experience:
Medical Guidance
New design system including set of 50 animals & 30 Avatars
Outcomes & Impact
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Reduced confusion and repetitive inquiries from parents.
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Decreased psychological stress for families and staff.
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Enhanced certainty (“We know you’re here”) and reduced anxiety during triage.
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Cost savings on printing and staffing by reusing existing data infrastructure.
Enhanced certainty
Let’s work together
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