Clalit Dashboard | HODAYASOBOL

Emergency Medicine Data System

Between the long corridor of the pediatric emergency department at 'Emek Medical Center' and its clinical requirements, children (ages six months–18 years) and their parents lacked clear status updates, causing emotional stress and confusion about their location and waiting time.

40%

Efficiency improvement

Cost savings & systems

Enhanced certainty

Reduced confusion & repetitive inquiries

reusing existing data systems.

Enhanced certainty & reduced anxiety

Decision Making & Performance Monitoring

A medical BI dashboard that transforms complex healthcare data into actionable insights through KPIs, trends, and segmented views, enabling informed decision-making and ongoing performance monitoring.

'Emek' Medical Center

HaEmek Medical Center, part of Clalit Group, is one of the largest health centers in Israel. This center provides medical services in a variety of fields. My research area was pediatric emergency medicine and physiotherapy services.

Emergency medicine

Innovation Center

Advanced technology

Large organization

Core Users

Senior Physicians

Needs

High-level clinical overview
Trends and historical data insights
Reliable data to support decisions

Goals

Make informed clinical decisions
Improve treatment outcomes
Oversee teams and departments

Challenges

Large volumes of complex data
Time-sensitive decision-making
Connecting data to actionable insights

Pain Points

Information overload without hierarchy
Difficulty spotting trends quickly
Limited integration between systems

Parents

Needs

Clear and easy-to-understand information
Transparency about their child’s condition
Reassurance and timely updates

Goals

Understand what is happening
Feel confident and informed
Trust the medical team and the process

Challenges

Medical terminology is hard to understand
Emotional stress and uncertainty
Limited visibility into care processes

Pain Points

Overly technical information
Lack of clear explanations
Feeling disconnected from decision-making

Nursing Staff (Nurses)

Needs

Quick access to patient data
Clear alerts and real-time updates
Simple, efficient workflows

Goals

Provide safe and accurate care
Manage multiple patients effectively
Respond quickly to changes in patient condition

Challenges

High workload and time pressure
Frequent context switching
Managing several patients simultaneously

Pain Points

Scattered or hard-to-read data
Lack of clear prioritization
Complex interfaces that slow down work

Children (Patients)

Needs

Simple, friendly communication
Clear explanations appropriate for their age
A sense of safety and calm

Goals

Feel comfortable and less anxious
Understand what will happen next
Trust the environment and caregivers

Challenges

Fear of medical procedures
Difficulty understanding complex information
Anxiety in unfamiliar environments

Pain Points

Confusing or intimidating visuals
Lack of reassurance
Feeling out of control

Current main challenges
Pediatric Emergency Department:

Waiting stages

Waiting stages classified by urgency levels (Critical / Moderate / Stable).

Queue position

Sudden arrivals to triage without knowing "before/after" status.

Physical Space

A long corridor with 8 treatment beds; patient volume fluctuates by day/night shifts and peaks.

When Every Minute Matters:
Designing for Pediatric Emergency Care

This project examined the complex realities of pediatric emergency care, where high workloads, strict regulations, and time-sensitive decisions intersect. Through close collaboration with medical staff and field research, the work emphasized the need for clarity, reliability, and trust in high-pressure healthcare environments.

Target audience

Different Needs

Diverse age range

Six months to 18

Mulicultural

Hebrew, English and Arabic

Emotional

Different emotional needs

Goals & Needs

Improving the orientation experience and visitor journey stages

Real-time data

Improving the sense of certainty

Understanding the role structure in the medical team

Improving the emotional experience among parents and children and reducing stress

Reducing burden and stress among nursing and medical staff

Harnessing the children to the process

Reducing anxiety

Personal updates

Emotional Feedback

and Questionnaire

Gamification

Reduce team distractions

Audio/visual guidance

Preliminary introduction
to the medical teams

Reflection of treatment times in urgent cases

Operational efficiency

Encourage motivation

Key Questions Parents Ask Upon Entering the ER

Where am I in relation to the queue?

In a hurry, stressed and busy

Who sees me?

How much time is left?

Which room should I be entered first?

What tools or design features will support the evolving needs of patients and staff in the future?

Research

Key Insight

The key insight was that clarity and prioritization matter more than data volume—especially when users operate under time pressure and emotional stress.

Leading to confusion: One of the previous display screens

Research showed that the existing display screens provided generic and unclear information, leading to confusion, repeated inquiries to medical staff, and increased ER interruptions. Additionally, the screen placement was not physically accessible to children and families.

Priority & status

Classification of urgency levels

Uniformity

Accessibility

Time saving

Flow

1. Entry & Identity Layer

Secure Entry & Identification

Scan ID / QR Code
Parent–Child Link Validation
Consent & Privacy Approval

Role Detection

Nurse
Physician
Shift Manager / Admin

2. Parent & Child Experience Flow

Parent & Child Dashboard

Queue Position
Estimated Waiting Time (Dynamic)
Current Stage Indicator

Live Updates & Notifications

Status Change
Delay Explanation
Next Expected Action

Child Engagement Layer

Gamified Waiting
Animal / Avatar Progress
Educational Content (“What is Triage?”)

3.Clinical Operations Flow

Treatment Management Dashboard

Bed Availability
Patient Assignment
Priority Adjustment

Triage Management

Active Nurses Status
Triage Queue Load
Avg. Triage Time vs SLA
Escalation Risk Indicator

Clinical Actions

Select Patient
Order Diagnostics
Update Treatment Status
Escalate to Emergency

Automation Layer

Auto-prioritization Rules
Bottleneck Detection
Shift Load Balancing

The value proposition UX

Clear content distribution for both parent and child

User personal page: real time updates

Outcomes

Impact

The solution improved operational visibility, reduced repetitive inquiries, and supported faster decision-making for staff, while increasing transparency and confidence for families.