Clalit Emergency System
Between the long corridor of the pediatric emergency department at 'Emek Medical Center' and its clinical requirements, children (ages six months–18 years) and their parents lacked clear status updates, causing emotional stress and confusion about their location and waiting time.
UXUI Leadership
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User Research
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Vibe Coding
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UX & UI
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Testing
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User Journey
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Mapping
40%
Efficiency
Reduced confusion & repetitive inquiries
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Cost savings
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reusing existing data systems.
Certainty
Enhanced certainty & reduced anxiety
Decision Making & Performance Monitoring
A medical BI dashboard that transforms complex healthcare data into actionable insights through KPIs, trends, and segmented views, enabling informed decision-making and ongoing performance monitoring.
One of the largest:
'Emek' Medical Center
HaEmek Medical Center, part of Clalit Group, is one of the largest health centers in Israel. This center provides medical services in a variety of fields. My research area was pediatric emergency medicine and physiotherapy services.
Emergency medicine
Innovation Center
Advanced technology
Large organization
Core Users
Senior Physicians
Needs
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High-level clinical overview
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Trends and historical data insights
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Reliable data to support decisions
Goals
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Make informed clinical decisions
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Improve treatment outcomes
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Oversee teams and departments
Challenges
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Large volumes of complex data
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Time-sensitive decision-making
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Connecting data to actionable insights
Current main challenges
Pediatric Emergency Department:
Waiting stages
Waiting stages classified by urgency levels (Critical / Moderate / Stable).
Queue position
Sudden arrivals to triage without knowing "before/after" status.
Physical Space
A long corridor with 8 treatment beds; patient volume fluctuates by day/night shifts and peaks.
Some of the previous screens
I focused on mapping the end-to-end user journey, from patient intake to receiving care from medical staff, covering key touch points such as waiting room displays and real-time monitoring dashboards in the ER
How can we engage both children and parents at the same time?
My goal was to bridge the real-time data displayed on the screens with content that is relevant and engaging for both children and their parents.
Research & User journey
I decided to split the waiting room display into two sections: one dedicated to the child, where a personal avatar guides them through the stages of care, and another section designed for the parent.
Children and parents:
A well-structured screen layout
Ideation: UX process
Ideation: UX process
When every minute matters:
Designing for Pediatric Emergency Care
This project examined the complex realities of pediatric emergency care, where high workloads, strict regulations, and time-sensitive decisions intersect. Through close collaboration with medical staff and field research, the work emphasized the need for clarity, reliability, and trust in high-pressure healthcare environments.
Target audience
Different Needs
Diverse age range
Six months to 18
Mulicultural
Hebrew, English and Arabic
Emotional
Different emotional needs
Target audience
Goals & Needs
Improving the orientation experience and visitor journey stages
Real-time data
Improving the sense of certainty
Understanding the role structure in the medical team
Improving the emotional experience among parents and children and reducing stress
Reducing burden and stress among nursing and medical staff
Harnessing the children to the process
Reducing anxiety
Personal updates
Emotional Feedback
and Questionnaire
Gamification
Reduce team distractions
Audio/visual guidance
Preliminary introduction
to the medical teams
Reflection of treatment times in urgent cases
Operational efficiency
Encourage motivation
Interviews
Key Questions
Where am I in relation to the queue?
In a hurry, stressed and busy
Who sees me?
How much time is left?
Which room should I be entered first?
Research
Key Insight
The key insight was that clarity and prioritization matter more than data volume—especially when users operate under time pressure and emotional stress.
Product
Flow
1. Entry & Identity Layer
Secure Entry & Identification
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Scan ID / QR Code
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Parent–Child Link Validation
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Consent & Privacy Approval
Role Detection
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Nurse
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Physician
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Shift Manager / Admin
2. Parent & Child Experience Flow
Parent & Child Dashboard
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Queue Position
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Estimated Waiting Time (Dynamic)
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Current Stage Indicator
Live Updates & Notifications
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Status Change
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Delay Explanation
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Next Expected Action
Child Engagement Layer
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Gamified Waiting
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Animal / Avatar Progress
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Educational Content (“What is Triage?”)
3.Clinical Operations Flow
Treatment Management Dashboard
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Bed Availability
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Patient Assignment
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Priority Adjustment
Triage Management
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Active Nurses Status
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Triage Queue Load
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Avg. Triage Time vs SLA
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Escalation Risk Indicator
Clinical Actions
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Select Patient
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Order Diagnostics
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Update Treatment Status
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Escalate to Emergency
Automation Layer
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Auto-prioritization Rules
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Bottleneck Detection
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Shift Load Balancing
UX Process
The value proposition
Integration between a personal user system and the system displayed in waiting rooms
Data-Driven Dasboard
User personal page: real time updates
Outcomes
Impact
The solution improved operational visibility, reduced repetitive inquiries, and supported faster decision-making for staff, while increasing transparency and confidence for families.
Personalized experience
New design system including set of 50 animals & 30 Avatars
Conclusions
This project demonstrated how complex emergency-room workflows can be translated into a clear, actionable data system that supports both medical teams and families in high-stress environments.
Enhanced certainty
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